Frequently Asked Questions

1. Who are APS Garlands ?

APS Garlands is your go-to online destination for exquisite and meticulously crafted garlands. We specialize in providing a wide array of fresh and artificial garlands suitable for various occasions and events. At APS Garlands, we blend creativity and quality to adorn your special moments with the charm of beautifully designed garlands

2. How do I place an order?

Placing an order with Garland Ecommerce is simple! Just browse our website, select the garland(s) you want, and click on the "Add to Cart" button. Follow the on-screen instructions to complete your purchase.

3. Can I customize my garland order?

Yes, we offer customization options for our garlands. Please contact our customer support team at admin@apsgarlands.com or call us at +121-9393939 to discuss your specific customization requirements.

4. What payment methods do you accept?

We accept a variety of payment methods, including Rezerpay secure payment gateways, Cash on delivery. Rest assured, your payment information is always kept confidential and secure.

5. How can I track my order?

Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to track your package in real-time. You can also log in to your Garland Ecommerce account and check the order status in the "My Orders" section.

6. What is your return and refund policy?

We have a hassle-free return and refund policy. If you are not satisfied with your purchase, please contact our customer support within 14 days of receiving your order. For detailed information, please visit our Privacy Policy page.

7. Do you offer international shipping?

No, we do offer shipping all states of Malaysia. During the checkout process, you can select your state, and the shipping costs will be calculated based on your location.

8. How can I contact customer support?

You can reach our customer support team via email at admin@apsgarlands.com or by calling us at [your phone number]. Our customer support representatives are available [mention your business hours and days] to assist you with any queries or concerns you may have.

9. Are the garlands eco-friendly?

We are committed to environmental sustainability. Our garlands are made from eco-friendly materials, and we strive to minimize our environmental impact in every aspect of our business.

10. Can I cancel my order after placing it?

If you wish to cancel your order, please contact us as soon as possible. Orders can be canceled within 12 hours of placement. After this timeframe, the order may have already been processed and shipped.